Refunds, returns, and exchanges

We accept returns up to 14 days after delivery if the item is unopened, unused, and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at energycraft.uk@gmail.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If the item has been opened from its original packaging then we reserve the right to charge a 're-stocking' fee as we may not be able to re-sell the item as new.